Shipping policy

Who handles Shipping?

Shipping is handled directly by the print provider/manufacture, therefore Estella does not have any control over shipping prices or shipping times. This page is meant as a guide only and estimated dispatch and shipping times can be found on the relevant product pages.

Do you ship worldwide?

Yes! Well to as many countries as possible. When you fill out your address in the checkout section of the website, you will see a list of countries. If your country is listed and a shipping option provided, we ship to you. 

How much does postage cost?

The shipping cost is calculated after you enter your address into the checkout. This is done before payment, so you can check the cost before you buy. 

These prices are calculated directly by the relevant print provider/manufacture and cannot be changed.

Please note that you may be liable for additional Customs/Duty charges which may be incurred when the goods enter your country.  These vary depending on your location. 

By purchasing from us, you accept that you may need to pay such charges. Estella cannot be held responsible for such charges, nor can this amount be refunded.

 

How long will it take for me to receive my order?

That depends on your shipping location. Estella has chosen providers that can dispatch from multiple countries, so your order could come from the US, the UK, China or even Australia depending on your location. More information can be found on the relevant product pages.

Please allow between 2-5 business days for your order to process after you've placed your order. During busy times (e.g. the Christmas period), it may take us up to 10 business days to process orders before dispatch. When your order has dispatched, you will receive a shipment confirmation to let you know it's on the way.
(Business days do not include weekends or public holidays)

If you purchased a tracked shipping method, your tracking number will be included with your shipment confirmation. 

 

My delivery is taking longer than expected. 

All orders get shipped out once they have been printed and quality checked by the provider. If it hasn't arrived within the expected delivery window, there may be problems with the delivery, such as an error in the shipping address, Customs checks taking longer than usual, or something else.

If you believe there has been an issue, please contact us below with your order number, we can look into this further.